Videos Notice Important Shifts

he focus group took an unexpected turn, going from a question about what they thought was the least important feature -- emojis -- to what turned out to be arguably the most important part of the discussion. Watch the body language and facial display of emotions during that part of

. That part of the discussion comes at about 36 minutes into the focus group.

Discuss cues you notice that indicate an important shift the moderator should notice.

Last modified: Monday, 10 February 2020, 12:17 AM